FAQ’s2020-07-06T21:11:55+00:00

Frequently asked questions

Here is a list of common questions Head2Toe Physio are asked. If your question is not answered, or if you seek further information about our service please email us admin@head2toephysio.co.uk or call us on 01306 876 072 / 01293 535 884.

What is Physiotherapy?2020-07-07T12:22:11+00:00

Physiotherapy helps restore movement and function when someone is affected by injury, illness or disability, through a combination of movement and exercise, manual therapy, education and advice. The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them to remain independent for as long as possible.

Who benefits from Physiotherapy?2020-07-07T12:22:16+00:00

Treatment helps all patients of all ages to relieve pain and improve movement, allowing the body to function more efficiently. Restoring normal posture and alignment to prevent recurrence and achieving a speedy recovery.

What Conditions can be treated?2020-07-07T12:24:48+00:00

Physiotherapists can treat almost all conditions which have one of these symptoms; pain, weakness, stiffness, loss of movement.

What can I expect when I receive treatment?2020-07-07T12:25:05+00:00

After an assessment, we aim to provide you with a diagnosis of your condition; a treatment plan with approximate duration; and likely prognosis. The effect of treatment is monitored and, if necessary adjusted, to ensure that agreed and realistic outcomes can be achieved.

How many treatments will I need?2020-07-07T12:25:15+00:00

After assessment your Physiotherapist will discuss the anticipated number of treatments with you. You will be reassessed on each visit and if progress plateaus or if no improvement seems apparent then your treatment will be altered appropriately or you will be referred on to a specialist.

Will I be expected to do anything in between treatments?2020-07-07T12:34:18+00:00

One of the core elements of Physiotherapy is the patient’s involvement in their own care, through education, awareness, empowerment and participation in their treatment. This could involve an exercise program, postural advice or even suggested adaptations to training techniques, after discussion with your sports coach.

Is Physiotherapy treatment appropriate for back and neck problems?2020-07-07T12:25:50+00:00

All our Physiotherapists are qualified to treat spinal problems. In fact the largest proportion of our workload consists of neck and back problems.

Do you offer Home Visits?2020-07-07T12:48:36+00:00

If you have difficulty attending the clinic, a number of our physiotherapists provide physiotherapy assessment and treatment in the comfort of your own home. Our Physiotherapists will assess your movement and posture with everyday activities such as walking and balancing.

What happens at the Initial Assessment Appointment?2020-07-07T12:38:52+00:00

Your Head2Toe Physiotherapist will first make sure you have filled in your information form and that you have understood and given your consent for Physiotherapy. They will carry out a subjective assessment and a physical assessment. The questions they ask and the answers you give during the subjective assessment will inform the Physiotherapist when it comes to the physical assessment. The physical assessment does exactly what it says and the Physiotherapist will assess all relevant joints and soft tissues.

Is there a waiting list for treatment?2020-07-07T12:39:03+00:00

No. We can usually see you within 24 – 48 hours. Sometimes same-day appointments are available.

When are we available for appointments?2020-07-07T12:39:12+00:00

Clinic times vary somewhat between our three sites, although we do offer daytime and evening sessions from Monday to Friday at all 3 clinics. We also offer weekend clinic sessions.

Do I have to be referred by a doctor?2020-07-07T12:44:41+00:00

No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.

Do you have male and female Physiotherapists?2020-07-07T12:39:54+00:00

We currently have male and female Physiotherapists at all our clinics. Please ask our receptionists for more details when you book your appointment.

What I should I wear?2020-07-07T12:40:03+00:00

In order to assess you properly, your Physiotherapist will need to see the affected area. It is often a good idea to wear shorts for lower limb problems. In addition if you feel your injury is related to an item of clothing or sports equipment, for example running shoes, please bring them along as well.

What are your payment terms?2020-07-07T12:56:23+00:00

Payment is made after each consultation either by cheque, cash, credit card or BACS payment . If authorisation is gained from an insurer / solicitor / case manager we can invoice them directly for your treatment.

I have Private Medical Insurance – am I covered with you?2020-07-07T12:51:19+00:00

Head2Toe Physiotherapy Clinics provide care for patients with private medical insurance. We are registered with all major private medical health insurers including BUPA, AXA PPP, AVIVA, WPA, CIGNA, VitalityHealth, Simplyhealth and many more.

Medical Health policies and Health care cash plans vary between insurers. Whilst some insurers allow self referral by their policyholders, others require a referral from your GP first. At Head2Toe Physiotherapy we are able to invoice your insurer directly but to do so we will need your membership number and authorisation code.

Not all Physiotherapy clinics are registered and your insurance company may require our Physiotherapy provider code before they authorise treatment. Please feel free to contact us directly for our provider codes and any extra information you may need.

If I have Private Medical Insurance – do I need to pay for treatment?2020-07-07T12:46:06+00:00

Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back whereas others allow us to invoice them directly. We strongly advise that you discuss this with your insurer prior to arranging a consultation.

Do you provide Post-Surgical Rehabilitation?2020-07-07T12:50:08+00:00

Post-surgery rehabilitation at Head2Toe Physio will relieve pain, increase range of movement and muscle strength and minimise the potential of re-injury. We receive regular surgical referrals from orthopedic and neurosurgeons.

Do you provide Physiotherapy after Road traffic accident / Injury at work?2020-07-07T12:40:46+00:00

Head2Toe Physio is keen to establish partnerships with local businesses to help them manage one of the biggest causes of absence from work. We already receive direct referrals from over 20 national insurance and case management companies.

Do you provide On-site physiotherapy?2020-07-07T12:41:09+00:00

Head2Toe Physio provides an on-site physiotherapy service for employers wishing their staff to be treated at work.

Will you work with my Occupational Health department?2020-07-07T12:41:21+00:00

Head2Toe Physio work with occupational health departments services to treat current injuries, as well as minimise the risk of potential future injuries in the workplace. Our physiotherapists are experienced at assessing and treating a variety of work-related injuries.

Do you offer Neurological rehabilitation?2020-07-07T12:41:30+00:00

Neurological rehabilitation involves assessment and treatment of the physical problems caused by a number of neurological conditions. Common examples of neurological conditions treated include Stroke, Brain Injury, Multiple Sclerosis, Parkinson’s Disease and Cerebral Palsy.

Do you see patients in Care or Nursing Homes?2020-07-07T12:47:28+00:00

At Head2Toe Physio we provide assessment and physiotherapy treatment for individuals in Care or Nursing homes. Our physiotherapists commonly help people with problems such as reduced mobility, poor balance, muscle weakness, and decreased independence.

Do you work with Case Managers?2020-07-07T12:44:35+00:00

We receive referrals from rehabilitation case managers. These include referrals for musculoskeletal and neurological Physiotherapy assessment and treatment. Referrals may include written quotations for assessment and ongoing treatment, written reports, treatment sessions alongside NHS treatment, as well as treatment from a variety of different locations including clinic, home and gym settings.