Frequently asked questions

Here is a list of common questions Head2Toe Physio are asked. If your question is not answered, or if you seek further information about our service please email us admin@head2toephysio.co.uk or call us on 01306 876 072 / 01293 535 884.

What is Physiotherapy?2024-05-09T10:19:58+00:00

Physiotherapy is a profession that encompasses many different specialities, including Musculosleletal (MSK), Orthopaedics, Neurological, Paediatric, Respiratory,  Sports, Elderly Care, Womens Health and Hydrotherapy.

In this country, Physiotherapists must successfully complete a 3 year degree program, learning about all aspects of the profession. Most still graduate and go to work in a hospital setting. In hospitals, they often work in various specialties or rotations, before deciding to specialise in one particular area.

At Head2Toe Physio, we have Physiotherapists specialising in MSK, Neurology, Sports, Orthopaedics and Womens Health. Click here for more information on our Crawley, Dorking and Leatherhead Physiotherapists, please click

Physiotherapists traditionally aims to help restore movement and function when someone is affected by injury, illness or disability, through a combination of movement and exercise, manual therapy, education and advice.

Who benefits from Physiotherapy?2024-03-26T13:07:45+00:00

Physiotherapy treatment can help all patients, of all ages, to relieve pain, increase movement, build strength and improve function.

At Head2Toe Physio we work with a wide variety of patients, including amateur and professional sportspeople recovering from injuries, older patients with balance and mobility issues, Neurological patients following stroke or head injury, post surgical cases after hip, shoulder or knee replacements, mums with post natal pelvic floor issues, and so much more!

If I have Private Medical Insurance – do I need to pay for treatment?2024-03-21T16:00:15+00:00

Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back whereas others allow us to invoice them directly. We strongly advise that you read our information page here as well as discussing this with your insurer prior to arranging a consultation.

What are your payment terms?2024-03-21T15:59:06+00:00


Payment is due on the day of treatment and your physiotherapist or a receptionist will take payment at the end of each appointment.

We accept all major credit/debit cards, cash or cheque.

If you wish to pay by BACS, payment needs to be made prior to your appointment. Please insert your name in the reference field to ensure we allocate the payment to your treatment.

Please see our payment terms here

When are we available for appointments?2024-05-09T10:22:56+00:00

Clinic times vary between our three sites, although we do offer daytime and evening sessions from Monday to Friday at all 3 clinics. We also offer weekend clinic sessions.

You can call us on 01293 535884 / 01306 876072 or email us admin@head2toephysio.co.uk, and we’ll do our best to find a time that suits you at your preferred clinic.

You can also check out our availability and book online, by clicking here to go direct to our online diary.

Can Physio definitely help my condition? What happens if you cant help me?2024-03-28T18:06:20+00:00

After seeing us once, the vast majority of our patients rehab successfully, trust us, and recommend us because of this.  You’ll always get an honest appraisal of the situation.

One problem with being a Physiotherapist, is that we nearly always see you when you’re injured and seriously cheesed off. As much as we want to help you, there are some situations where we’re not the right people to be seeing you.

Over 20 years in the Physio business, has seen us build strong links with local health practitioners, doctors and surgeons. If your specific problem turns out to require a Rheumatologist, a Podiatrist, a Neurologist or an Orthopaedic surgeon, we’ll help you find the person you need to be seeing.

Is there free/close car parking and availability of disabled parking?2024-05-09T10:25:42+00:00


We have 6 head2toe physio designated parking spaces, 3 right outside the clinic door.

In addition, 1-2 minutes walk away, there are also public, short term, free parking spaces on Brighton road, just by the entrance to Gleneagles Court.


There are lots of free car parking spaces in the car parks either side of the Leisure Centre. There are disabled parking bays for blue badge holders, outside the leisure centre doors.


There is a large pay and display car park at the rear of the sports centre. There are disabled parking bays for blue badge holders, right outside the sports centre doors.


How long will my Physiotherapy appointment last?2024-03-28T17:36:53+00:00

This is a question we get asked quite often.

As much as we enjoy your company, (and we do work hard to make your sessions with our Physiotherapists as enjoyable as we possibly can), we do understand that most people’s priority is to find out what’s wrong, how long it will normally take to get better, and if there’s anything that we or you can do to help things along. The more efficiently we can do that, the better in many cases.

Most of our assessments last up to 45 minutes and follow ups 30 minutes. Some take less and some take more. What we’re offering is our expert input and we know that the quicker we can get you moving well again, whether it’s up and down stairs or back on the sports field, the better.

Do I need a doctor’s referral to see a physiotherapist?2024-03-26T13:13:51+00:00

In almost all cases, you can see a physiotherapist without a GP referral.

The only exceptions involve some insurance plans which may require a referral from your GP or consultant to ensure reimbursement.

Check with your specific provider for details.

What I should I wear?2024-05-09T10:28:13+00:00

The most important thing, is that you feel comfortable and that we can properly and thoroughly assess the problem.

In order to assess you, your Physiotherapist will need to see the affected area and associated areas. For example, if the issue is elbow pain, the Physiotherapist will likely need to see your neck, back, shoulder and arm.

Elbow pain can be referred from the neck, and many problems involving the elbow and forearm, can also be influenced by problems at the shoulder. If you feel comfortable wearing a crop top or vest top, please do.

In a similar way, many foot problems can be influenced by issues higher up the leg in the low back, hip and knee.

It is therefore, a good idea to wear shorts for lower limb problems.

If you wear orthotics in your shoes, or feel your injury is related to an item of clothing or sports equipment, for example running shoes, please bring them along as well.

Do you have male and female Physiotherapists?2024-03-26T13:15:56+00:00

We understand that some patients will feel more comfortable seeing either a male or a female Physiotherapist. We currently have male and female Physiotherapists at all our clinics.

You can see available therapists here, or you can ask our receptionists for more details if you phone to book your appointment.

How many treatments will I need?2024-03-28T17:57:07+00:00

After your Physiotherapy assessment, your Physiotherapist will discuss with you your diagnosis and prognosis. The prognosis refers to how long the issue will take to improve or resolve. They will also tell you the anticipated number of treatments you’re likely to need.

At Head2Toe Physio, whilst we aim to get you back doing what you want to be doing, as quickly as possible, there’s no point sending you back unprepared, too early, and likely to fail.

We see a lot of patients who have been treated elsewhere only to find the same problem happening again. Sometimes that’s because things can feel better, but the underlying issue simply hasn’t been resolved. A common example of this is runners with recurrent calf and hamstring problems. They’ve often sought medical advice and been told to rest, ice and stretch. When the pain resolves, they return to running, and find that 2 weeks later they’re limping home again.

The reason the problem started in the first place, hasn’t actually been addressed! Our aim is to build your resilience and where possible, rehab you to a level higher than the one you’ll actually need. In this case, it might involve a strength program carried out for a number of months.

Your physio reassesses you on each visit, and will progress your rehab at a safe but effective level. If despite your and our best efforts, progress plateaus or if no improvement seems apparent then your treatment will be altered appropriately or you will be referred on to a specialist.

After seeing us once, the vast majority of our patients rehab successfully, trust us, and recommend us because of this.  You’ll always get an honest appraisal of the situation.

One problem with being a Physiotherapist, is that we nearly always see you when you’re injured and seriously cheesed off. As much as we want to help you, there are some situations where we’re not the right people to be seeing you.

Over 20 years in the Physio business, has seen us build strong links with local health practitioners, doctors and surgeons. If your specific problem turns out to require a Rheumatologist, a Podiatrist, a Neurologist or an Orthopaedic surgeon, we’ll help you find the person you need to be seeing.



How does Neurological Physiotherapy differ from musculoskeletal (MSK) Physiotherapy?2024-03-26T13:21:46+00:00

Neurological Physiotherapy is a specialist area of Physiotherapy. It focuses specifically on addressing impairments related to the central nervous system. It involves specialized assessments and treatments tailored to the unique needs of individuals with neurological conditions.

Our specialist Neuro Physio carries out treatments in the patient’s home. She works with patients who have suffered a variety of issues, including:

  • Strokes
  • Parkinson’s Disease
  • Multiple Sclerosis
  • Brain Injury
  • Spinal Cord Injury
  • Cerebral Palsy
  • Guillian Barre Syndrome
  • Peripheral Neuropathies

To book an appointment for you or a family member, please contact us

What is a Swim Screening and how can it help me?2024-05-09T10:31:15+00:00

Our approach begins with an examination of your training history and current training loads over the previous months to address acute vs chronic training loads. From here we will perform a full clinical assessment looking at joint mobility, range of motion, strength, power and the efficiency of your mechanics.

We will review this data to determine any imbalances, whether it is joint or muscular, that can lead to overcompensation, possibly affecting performance, through poor movement patterns, or contributing to an injury.

You’ll leave with a clear idea of what potential issues there may be, how to deal with them and a program of exercises you can carry out to help you work towards improving those issues.

How does the Running Clinic help and what do you look at?2024-03-25T10:46:23+00:00

We examine your training history and training loads, perform a running relevant clinical assessment and look at gait analysis on a treadmill.

We’ll offer advice and guidance on how your body is or isn’t working efficiently, running recommendations and cues, plus a bespoke exercise program designed to build your strength and resilience where it’s required.

Our aim is to improve your performance and keep you running injury free!

What is Golf Physiotherapy, and how can it benefit golfers?2024-03-21T15:57:50+00:00

Golf Physiotherapy is a specialized branch of physiotherapy designed to address the unique physical demands of golf. It focuses on enhancing flexibility, strength, and biomechanics to improve golf performance and prevent injuries.

What is Women’s Health Physiotherapy, and what conditions does it address?2024-03-25T10:36:26+00:00

Women’s Health Physiotherapy focuses on the assessment and treatment of conditions specific to women, including pelvic floor dysfunction, prenatal and postnatal issues, incontinence, pelvic pain, and musculoskeletal concerns.

Can Women’s Health Physiotherapy help with pelvic floor issues?2024-03-25T10:37:59+00:00

Yes, Women’s Health Physiotherapy is specialized in addressing pelvic floor dysfunction, including conditions like pelvic organ prolapse, urinary incontinence, and pelvic pain.

What are the benefits of Sports Massage?2024-03-25T10:42:10+00:00

Sports massage offers benefits such as improved flexibility, reduced muscle tension, enhanced circulation, faster recovery from workouts or competitions, and prevention of injuries related to repetitive movements.

What is Acupuncture and what conditions can Acupuncture treat?2024-03-25T10:43:01+00:00

to come

Do you work with Case Managers?2024-03-21T16:01:42+00:00

We receive referrals from rehabilitation case managers. These include referrals for musculoskeletal and neurological Physiotherapy assessment and treatment. Referrals may include written quotations for assessment and ongoing treatment, written reports, treatment sessions alongside NHS treatment, as well as treatment from a variety of different locations including clinic, home and gym settings.

Will you work with my Occupational Health department?2024-03-19T22:32:58+00:00

Head2Toe Physio work with occupational health departments services to treat current injuries, as well as minimise the risk of potential future injuries in the workplace. Our physiotherapists are experienced at assessing and treating a variety of work-related injuries.

I’ve got a different question, how can I get an answer?2024-03-25T12:44:14+00:00

Above are some of the most frequently asked questions. We can’t answer everything here, as the page just gets too cluttered. For answers to questions about specific treatments offered, you can find some at the bottom of the specific treatment pages:


Manual therapy

Sports Massage


Womens Health

Running Clinic

Swimming Screening

Golf Clinic

Neuro Physio

Counselling Psychology



If your question is still not answered, or if you want to seek further information about one of our services please email us admin@head2toephysio.co.uk or call us on 01306 876 072 / 01293 535 884.

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