Frequently asked questions

Here is a list of common questions Head2Toe Physio are asked. If your question is not answered, or if you seek further information about our service please email us or call us on 01306 876 072.


What is Physiotherapy?

Physiotherapy helps restore movement and function when someone is affected by injury, illness or disability, through a combination of movement and exercise, manual therapy, education and advice.  The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them to remain independent for as long as possible.

Who benefits from Physiotherapy?

Treatment helps all patients of all ages to relieve pain and improve movement, allowing the body to function more efficiently. Restoring normal posture and alignment to prevent recurrence and achieving a speedy recovery.

What Conditions can be treated?

Physiotherapists can treat almost all conditions which have one of these symptoms; pain, weakness, stiffness, loss of movement.

What can I expect when I receive treatment?

After an assessment, we aim to provide you with a diagnosis of your condition; a treatment plan with approximate duration; and likely prognosis. The effect of treatment is monitored and, if necessary adjusted, to ensure that agreed and realistic outcomes can be achieved.

How many treatments will I need?

After assessment your Physiotherapist will discuss the anticipated number of treatments with you. You will be reassessed on each visit and if progress plateaus or if no improvement seems apparent then your treatment will be altered appropriately or you will be referred on to a specialist.

Will I be expected to do anything in between treatments?

One of the core elements of Physiotherapy is the patient’s involvement in their own care, through education, awareness, empowerment and participation in their treatment. This could involve an exercise program, postural advice or even suggested adaptations to training techniques, after discussion with your sports coach.

Is Physiotherapy treatment appropriate for back and neck problems?

All our Physiotherapists are qualified to treat spinal problems. In fact the largest proportion of our workload consists of neck and back problems.


What happens at the Initial Assessment Appointment?

Your Head2Toe Physiotherapist will first make sure you have filled in your information form and that you have understood and given your consent for Physiotherapy. They will carry out a subjective assessment and a physical assessment. The questions they ask and the answers you give during the subjective assessment will inform the Physiotherapist when it comes to the physical assessment. The physical assessment does exactly what it says and the Physiotherapist will assess all relevant joints and soft tissues.

After your assessment, your Physiotherapist will advise you on diagnosis, prognosis and together you will set goals for treatment. It is very likely that treatment will be incorporated into this first session, either in the form of exercises, manual therapy or both!

Is there a waiting list for treatment?

No. We can usually see you within 24 – 48 hours. Sometimes same-day appointments are available.

When are we available for appointments?

Clinic times vary somewhat between our three sites, although we do offer sessions from Monday to Saturday at all 3 clinics, as well as late evening clinic sessions.

Do I have to be referred by a doctor?

No, anyone can refer themselves for treatment. However, if you wish to use your medical insurance to claim for treatment costs, some policies require your GP to authorise this.

Do you have male and female Physiotherapists?

We currently have male and female Physiotherapists at all our clinics. Please ask our receptionists for more details when you book your appointment.

What I should I wear?

In order to assess you properly, your Physiotherapist will need to see the affected area. It is often a good idea to wear shorts for lower limb problems. In addition if you feel your injury is related to an item of clothing or sports equipment, for example running shoes, please bring them along as well.


What are your payment terms?

Payment is made after each consultation either by cheque, cash, or credit card. If authorisation is gained from an insurer / solicitor / case manager we can invoice them directly for your treatment.

I have Private Medical Insurance – am I covered with you?

Head2Toe Physio are recognised by most of the major insurance companies, as we are all Chartered Physiotherapists, and Members of the Health Professionals Council. You will need to check with your insurance company prior to treatment, as some companies require a referral from a Doctor beforehand.

If I have private medical insurance do I need to pay for treatment?

Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back whereas others allow us to invoice them directly. We strongly advise that you discuss this with your insurer prior to arranging a consultation.

To arrange an appointment, call now on 01306 876 072 or email: